Our goal is to ensure the absolute satisfaction of the customer. In any case, we invite you to check the products upon receipt. However, if you receive a defective product or if any other problem arises, contact our Customer Service Department immediately through the Contact Us section for more details.

Those users who make purchases and sales from our online store as consumers can withdraw from the purchase and sale within 14 days from the receipt of their order, by sending (within the above deadline) the withdrawal form or otherwise by sending the withdrawal statement together with the product provided that in this case both (product and statement) will be received by the Company within 14 days of receipt of the product. Excluded from the right of withdrawal are products which may be altered or which expire soon, or which are vulnerable and therefore sensitive. You can fill out and submit electronically the withdrawal form from our website or any other clear statement. If you use this feature, we will send you a confirmation of receipt of your withdrawal by landline (eg email) without delay.

In case you exercise your right to withdraw from the purchase of a product that is not excluded, then for the withdrawal of products purchased from our online store, the following applies:

a) Returns must be made no later than 14 days after the exercise of your right of withdrawal (ie from the sending of the relevant e-mail, by sending your responsibility and expense exclusively to the physical our store, Dimitras 1, 68132, Alexandroupoli, EVROU

b) In order for a return to be accepted, the product you send to receive from our company must be in the condition received, not used, complete with the original packaging intact together with all the documents that accompanied the product, to have maintained proper maintenance conditions and generally the products have not suffered any reduction in value from which it was not necessary to determine the nature, characteristics and function of the goods. We have the right to delay the return of money until we get the goods back.

c) The returned products must be sent to the above address and must be accompanied by: a) the Retail Receipt / Sales Invoice or the Delivery Note and the Withdrawal Declaration (even if you have already sent it to us electronically). In particular, this form must be completed with all the necessary information requested, printed and signed by you. Then place the form along with the return package.

d) If the conditions of paragraph b) and c) above are met, the refund of the price you have already paid will be made directly by us or in cooperation with the cooperating payment provider or otherwise within the time limit provided by law in the case of withdrawal. If you are refunded through a third party payment provider (e.g. PayPal, Viva Payments, credit card, etc.) you may be charged a fee charged by that third party provider based on its terms of use and operation, for which are not the responsibility of our Company.

e) We emphasize that if the above conditions are not met or if there is no one of the above documents accompanying the product, your request for withdrawal can not be satisfied, and the product will be returned to you at the recipient's expense.

f) It is reminded that the withdrawal does not apply in the case of purchasing a Gift Card according to the provisions of article 9 above.